Shipping

ZenForm ships the bag you confirm at checkout. The rate, the destination, and the tax are calculated there, before you pay, so the total on that page is the one that matters.

Rates

Shipping rates may vary for international orders. A domestic order and an order going abroad will not always cost the same, and the figure can change with the address. You see the rate on the Shopify checkout page before you pay. If you do not want it, you can leave without placing the order.

When it leaves

An order ships after Shopify accepts payment and the bag is available. You receive a confirmation when the order is placed, and a shipping note when it is handed to the carrier. Transit time is an estimate. It depends on the destination and the carrier, and it is not a guaranteed delivery day.

Duties

Orders that cross a border may be charged duty or a local tax by the destination country. Those charges are not always included in the shipping rate. If they apply, they are collected by the carrier or by customs, not as a second charge invented on this site.

If it arrives wrong

If the bag is damaged, or it is not the color you ordered, reply to the confirmation email before you use it. We will replace it or refund it from that order. Unused bags can be sent back the same way: write first, and we will tell you where to return it. Bags that have been carried, washed, or altered are not taken back unless they arrived faulty.